This Privacy Policy describes how platterie.co.uk (the “Site” or “we”) collects, uses, and discloses
your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our
privacy practices, or would like to make a complaint, please contact us by e-mail at
info@platterie.co.uk or by mail to the following address:
EaT Cuisine Group Ltd T/A Platterie, Unit 11, Gainsborough Trading Estate, Rufford Road,
Stourbridge, DY9 7ND
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the
Site, and information necessary to process your purchases. We may also collect additional
information if you contact us for customer support. In this Privacy Policy, we refer to any
information about an identifiable individual (including the information below) as “Personal
Information”. See the list below for more information about what Personal Information we collect
and why.
- Device information
o Purpose of collection: to load the Site accurately for you, and to
perform analytics on Site usage to optimize our Site.
o Source of collection: Collected automatically when you access our Site
using cookies, log files, web beacons, tags, or pixels
o Disclosure for a business purpose: shared with our processor
WooCommerce.
o Personal Information collected: version of web browser, IP address,
time zone, cookie information, what sites or products you view, search
terms, and how you interact with the Site - Order information
o Purpose of collection: to provide products or services to you to fulfil
our contract, to process your payment information, arrange for shipping,
and provide you with invoices and/or order confirmations, communicate
with you, screen our orders for potential risk or fraud, and when in line
with the preferences you have shared with us, provide you with
information or advertising relating to our products or services.
o Source of collection: collected from you.
o Disclosure for a business purpose: shared with our processor Woo
o Personal Information collected: name, billing address, shipping
address, payment information (including credit card numbers, email
address, and phone number. - Customer support information
o Purpose of collection:
o Source of collection:
o Disclosure for a business purpose:
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect
Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and
fulfil our contracts with you, as described above. For example: - We use WooCommerce to power our online store.
- We may share your Personal Information to comply with applicable laws and
regulations, to respond to a subpoena, search warrant or other lawful request for
information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted
advertisements or marketing communications we believe may be of interest to you. For example: - We use Google Analytics to help us understand how our customers use the Site. You
can read more about how Google uses your Personal Information
here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout. - We share information about your use of the Site, your purchases, and your
interaction with our ads on other websites with our advertising partners. We collect
and share some of this information directly with our advertising partners, and in
some cases through the use of cookies or other similar technologies (which you may
consent to, depending on your location). - We use Shopify Audiences to help us show ads on other websites with our advertising
partners to buyers who made purchases with other Shopify merchants and who may
also be interested in what we have to offer. We also share information about your use
of the Site, your purchases, and the email address associated with your purchases
with Shopify Audiences, through which other Shopify merchants may make offers you
may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: https://www.networkadvertising.org/understanding-onlineadvertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Data Holding
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Selling Personal Information
Our site WILL NOT sell your Personal Information.
Your rights
If you would like your personal information removed, please contact us at:- info@platterie.co.uk
Unit 11, Gainsborough Trading Estate, Rufford Road, Stourbridge, DY9 7ND
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use cookies to optimize your experience on our Site and to provide our services necessary for the Functioning of our On-Line Store
Reporting and Analytics
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies
through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share
information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the
“Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. - Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail
using the details provided under “Contact”: https://platterie.co.uk
If you are not satisfied with our response to your complaint, you have the right to lodge your
complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.
Mobile Terms and Conditions
The Platterie mobile message service (the “Service”) is operated by EaT Cusuine Group Ltd T/A Platterie (“Platterie”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Platterie’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Platterie through your mobile phone provider to the mobile number you provided, even if your mobile number is registered on any ‘Do Not Call’ list.
Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Platterie. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. - You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 07974 923 004 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.
If you have subscribed to other Platterie mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 07974 923 004 or email info@platterie .co.uk
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages.
You agree to provide us with a valid mobile number. If you get a new mobile number, you will
need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS
To learn more about how we collect and use your personal information, please see our privacy
policy above.
