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Questions & Answers
How soon in advance should we plan to order our platter ?
Your platter will be fresher than your neighbour’s facelift, Cut fresh daily and hand-built no more than 24 hours before the required delivery date.
We then wrap and seal the platter and pack it into a temperature-controlled outer transport box.
As soon as the box arrives, we suggest discarding the outer packaging and placing the sealed platter in the fridge until it is to be consumed.
Beraing in mind that many wish to eat the platter on a Sunday, there is no problem receiving it Friday and popping it into the fridge.
If you are ordering a sharing platter, we can split the content down into two smaller platters, so they will fit most domestic fridges.
We always suggest consuming the platter within 36 hours of arrival. However, since the platter was freshly cut upon build, and if it is kept in its original packaging in the fridge, it can be stored for up to 2 days before consumption.
Then unpack the sealed platter and pop it onto the table for a true ‘drop ‘n’ graze’ experience.
Do you deliver to all locations in the UK?
The majority of our platters will be winging their way within 24hours.
However, even Fortnum and Mason can’t always guarantee overnight delivery.
As your platter is bespoke, made to order, so here is an ordering hack… be sure to order in good time (…and we can schedule orders up to 12 months in advance!)
Platters required ‘next day’ must be ordered by 11am.
If you require delivery to Scotland or Northern Ireland, message us first before ordering, to ensure that your delivery date can be achieved.
Deliveries are not possible on a Sunday, Monday or Bank Holiday.
However, we can arrange a specialist delivery on these ‘off-days’, at an extra charge, but you need to direct message us first so we canensure it is possible.
If you have any doubts, please check with us, before ordering.
Can I pre-order a platter for a specific date?
Yes, we love a planner!
You can pre-order platters up to 12 months in advance or opt for free next-day delivery.
Can I send a platter as a gift?
How are the platters kept fresh during delivery?
What should I do when the platter arrives?
Each platter is individually wrapped and sealed, then popped into an insulated outer box with chill packs for transit.
As soon as the box arrives, we suggest discarding the outer packaging and placing the sealed platter in the fridge until it is to be consumed.
Then unpack the sealed platter and just pop it onto the table for a true ‘drop ‘n’ graze’ experience.
Can I change my delivery date?
What if my delivery is delayed?
Your delivery should arrive on the specified date, but delays can happen. Unfortunately, Platterie can’t refund due to carrier delays or adverse weather.
What if my Platterie platter arrives warm or damaged?
If your Platterie platter arrives warm or damaged, contact our customer service team immediately at info@platterie.co.uk
How long can I safely display my Platterie platter?
Once up to room temperature, you should display your Platterie platter for up to four hours maximum.
After four hours, unused portions must be discarded.
Can I save an opened Platterie platter for later?
Yes, if it has not been at room temperature for more than 3 hours, you can wrap the platter in cling film and refrigerate for up to three days.
How should I store my Platterie platter upon delivery?
As soon as the box arrives, we suggest discarding the outer packaging and placing the sealed platter in the fridge until it is to be consumed.
Are there nuts or other allergens on the platter?
We have built the platters to avoid as many allergens as we can.
Therefore, there are no nuts or items that contain gluten on the platter directly.
Biscuits that contain gluten are packed separately.
Please refer to the allergen listing that is provided with the platter,
Can I reuse the service platter, cutlery and cool packs?
Yes, the beechwood platter and bamboo cutlery are keepsakes you can use time after time. You can also refreeze and reuse the cool packs provided.
Do you do Gluten Free/all-the-frees?
Absolutely, sweety.
Just let us know, and we’ll accommodate with all the flair and none of the fuss.
